The four things that tend to worry people about an unfamiliar shop, answered in order.
The card form you see at checkout is hosted by our payment provider, not by us. That keeps your details off our servers entirely and means no one here can look up a card number, even if asked.
Only the details needed to send an order are kept, plus the email address you gave us if you subscribed. You can ask for a copy of what we hold, or ask us to delete anything we are not required to keep for accounting, by writing to the address in the footer.
Tell us and we will fix it: refund, replacement or carrier enquiry, depending on what went wrong. Send a photograph and an order number and you will get a refund, a replacement or a courier investigation started — whichever the situation calls for.
Order updates come by email, and we only send marketing to people who asked for it. If you would rather hear nothing, unsubscribe once and it takes effect immediately; order confirmations will still arrive.
Read what each listing gives you — materials, contents, how it is meant to be used — before you order. Lay the garment flat, measure the same points the chart uses — chest, waist, length — and pick the column that matches, not the letter.
Composition and care are listed in full on every product page, including the awkward parts — a print that must not be ironed directly, a knit that prefers drying flat. Knowing that before the parcel arrives prevents most of the disappointment.
A size that does not work is a straightforward return: thirty days from delivery, unworn with tags on, refunded to the card or account that paid. No argument, no restocking fee.
Damage in transit is our problem to solve, not yours to prove. You choose between a replacement and a refund that includes any shipping you paid, and we do not ask you to keep packaging you have already thrown away.
We keep what a delivery needs — name, address, email, contact number — and the order history for accounting. Card details go to the payment provider rather than to us, and we do not sell information to anyone.
The contact address in the footer reaches a person who can see your order. Requests for a copy, a correction or a deletion are answered within a week, and you never have to explain the situation twice to a different person.
Questions about this page? Write to [email protected] and we will answer within one business day.