The fastest way to reach a person is email — we read everything ourselves.
Cloessa is owned and operated by MINIWORLD CO., LIMITED.
| Brand | Cloessa |
| Legal entity name | MINIWORLD CO., LIMITED |
| Registered office | FLAT/RM 1605 HO KING COMMERCIAL CENTRE 2-16 FA YUEN STREET MONGKOK KOWLOON, HONG KONG |
| Customer support email | [email protected] |
| Website | https://cloessa.com/ |
| Business hours | Monday–Friday, 9:00 AM–6:00 PM (UTC+8) |
Write to the address shown in the footer. Order numbers and photographs help us answer in the first reply rather than the third, particularly for damage or sizing problems.
We aim to answer within one business day and treat two as the outside limit. Weekend and holiday messages are answered on the next business day.
Company name, registered address and contact email are printed in the footer of every page, along with the payment methods we accept. Please use email rather than post for anything about an order — returned parcels and letters go to different places.
We do not currently offer wholesale accounts. For press or editorial requests, email us with your outlet, deadline and what you need — images and specifications are available on request.
Include your order number, the item concerned, and what you would like us to do. Add which item the message is about if there is more than one on the order, and tell us what outcome you are hoping for — most enquiries are settled in the first reply when the ask is explicit.
Where something has arrived damaged, send a wide shot and a close-up, plus a picture of the outer packaging if it was clearly mishandled. We do not ask for the item back before you have heard from us, so there is no need to return anything yet.
We aim to answer the same business day and treat the next as the deadline. Messages that arrive overnight or at the weekend queue for the next weekday morning, and where an answer depends on a carrier response we confirm receipt immediately and follow up when it arrives.
Send a follow-up in the same thread and it reaches whoever already has your details. If two business days pass without an answer, assume something went wrong on our side rather than yours and nudge us — it is rare, and we would rather be told.
You can write to the registered address printed in the footer for formal matters. Returns must go to the address we give you with a return reference, because the registered office cannot accept parcels.
For editorial requests, tell us the outlet, the deadline and the assets you need and we will send what exists. We can usually supply specifications and product images quickly. We do not run affiliate or wholesale programmes at present, so there is nothing to sign up for.
Questions about this page? Write to [email protected] and we will answer within one business day.