A short account of what this shop is and the standards we hold ourselves to.
Cloessa is owned and operated by MINIWORLD CO., LIMITED.
| Brand | Cloessa |
| Legal entity name | MINIWORLD CO., LIMITED |
| Registered office | FLAT/RM 1605 HO KING COMMERCIAL CENTRE 2-16 FA YUEN STREET MONGKOK KOWLOON, HONG KONG |
| Customer support email | [email protected] |
| Website | https://cloessa.com/ |
| Business hours | Monday–Friday, 9:00 AM–6:00 PM (UTC+8) |
The catalogue is intentionally short. Nothing is listed until we have handled it, and nothing stays listed once it stops being something we would buy ourselves.
We buy in small quantities and test before listing. When the answer to the third is no, it does not go on the site, however well it photographs.
Descriptions are written from the item rather than from a supplier's sheet, so drawbacks are included alongside the good parts. A listing that only lists strengths is an advertisement.
Our company details are in the footer of every page, and our support inbox is staffed on business days. Our registered details and contact address are listed in the footer of every page.
We handle everything before it appears on the site and write the listing from the item rather than from a marketing sheet. Anything we cannot confirm from the piece itself is left off the listing. That is slower, and it is the reason the catalogue stays short. A short catalogue that is accurate is more useful than a long one that is approximately right.
There are no limited-time banners here, no crossed-out prices that were never charged, and no staged photographs of a product we have not received. Nothing on the site is a stock image licensed from a catalogue, which is why the photography is plain and consistent.
Our company name, registered address and contact email appear in the footer on every page of the site, so you never have to hunt for who you are buying from. Requests for details in writing are answered the same business day.
Every order confirmation comes from our own domain and quotes an order number you can reply to. If a message asks for card details or a transfer to a personal account, it is not from us — forward it and we will confirm.
We buy small runs from makers we have dealt with before, and we do not fill gaps with whatever a distributor happens to hold. When a run finishes it usually does not return, which is why a listing disappears instead of becoming a backorder.
The catalogue turns over because the shelf does. Nothing is kept listed to look busier than we are, and the number of items quoted on the homepage is checked against what is actually for sale when it is written.
Questions about this page? Write to [email protected] and we will answer within one business day.