This policy explains what personal information we hold when you shop with us, why we hold it, and what you can ask us to do with it.
We hold two kinds of information: what you tell us (name, address, email, order notes) and what the site records automatically (pages viewed, approximate region, device type). The first is required to send you anything; the second is used in aggregate to see which listings people actually read. We do not ask for information we have no use for.
Order details are used to pick, pack and deliver your order, and to contact you if something about it needs confirming. Email addresses are used for order updates and, only if you opted in, occasional newsletters. We do not sell or rent personal information, and we do not pass it to advertisers.
The site sets a small number of cookies: one to remember your cart, one to remember whether you have already answered the cookie banner, and basic analytics to count visits. You can clear them at any time from your browser settings, and declining the banner does not stop you ordering.
A small number of service providers handle data on our behalf: the payment provider that processes card transactions, the courier that delivers your parcel, and the email service that sends order confirmations. Card numbers are entered on the payment provider's own interface and never reach our servers, so we could not store them if we wanted to.
Order records are kept for as long as accounting rules require, then deleted. You can ask to see your data, have it corrected, or have it erased where no legal obligation requires us to keep it. Write to the address in the footer and we will answer within one business day.
Write to our contact address and we will send you a copy of what we hold about you, normally within a week. If something is wrong — a misspelled street, an address you have moved from — tell us and we will correct it. There is no charge for a first request, and you do not need an account to make one — the order number from a confirmation email is enough for us to find you.
Where nothing obliges us to keep a record, we delete it on request. You can also object to marketing at any time, which stops the emails immediately and leaves your order history untouched. Unsubscribing from the newsletter never affects an order already placed.
We do not make automated decisions that affect your order. The only check of that kind is basic payment screening, and any block it raises is reviewed by a person who can reverse it — ask us and we will explain the reason in plain terms.
Because we ship internationally, your delivery details may be processed outside your own country by the carrier handling the parcel. That transfer is limited to the address and contact details the carrier needs to complete the delivery, and nothing else travels with it.
Our products are sold to adults, and we do not ask for or knowingly keep information about children. We do not knowingly collect information from children, and if you believe a child has placed an order or sent us details, contact us and we will remove the record.
This page is the current statement of what we do. If it is revised, the revision appears here rather than in a separate notice, and orders already placed continue to be handled under the policy that applied when they were made.
Questions about privacy go to the address in the footer and are answered by a person, not a ticket queue. Replies come from someone who can see your order history, so you do not have to explain the situation twice.
Questions about this page? Write to [email protected] and we will answer within one business day.